Introduction
Clinic Group (“Clinic Group,” “we,” “our,” or “us”) operates an online platform that helps individuals find and book appointments with healthcare providers and clinics around the world. The site’s tagline – “Book • Travel • Transform”– reflects our mission to help you discover and arrange treatments with verified clinics. This Privacy Policy explains how we collect, use, and protect your personal data when you visit clinicgroup.net or use our services. It also describes your rights under applicable data‑protection laws, including the EU General Data Protection Regulation (“GDPR”) and other national privacy regulations.
Information We Collect
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Information you provide: When you fill out forms on our website – such as requesting an appointment, contacting us, or completing a questionnaire – we may collect your name, contact details (e.g., email address, phone number), location, and information about your healthcare interests or treatment preferences. The footer of our site lists our contact email (info@clinicgroup.net) and phone number (+44 7492 888934) any information you send to these channels is also collected.
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Account and booking data: If you create an account, request online consultations, or book appointments, we collect the details necessary to process your request, including communications with clinics and payment/insurance information (handled through secure third‑party providers).
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Usage data: We automatically collect technical data about your device and interaction with our site, such as IP address, browser type, device identifiers, referral URLs, pages visited, and click‑stream data. We also collect data through cookies and similar technologies – see our Cookie Policy below.
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Health‑related information: To match you with suitable clinics, you may choose to share details about your health status or desired treatments. Such sensitive information is handled with extra care and only processed with your explicit consent.
How We Use Your Information
We process personal data for the following purposes and under the legal bases set out by the GDPR:
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Providing and improving our services (Contract / Legitimate Interests): To connect you with clinics, manage your bookings, respond to inquiries, and personalize your experience.
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Communications (Consent / Legitimate Interests): To send service‑related messages (e.g., booking confirmations), newsletters, or marketing updates. You can opt out of non‑essential communications at any time.
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Analytics and security (Legitimate Interests): To analyse usage patterns, monitor website performance, detect fraudulent activity, and improve our platform.
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Compliance (Legal Obligation): To meet legal requirements, resolve disputes, and enforce our Terms of Use.
Data Sharing and Disclosure
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Clinics and healthcare providers: When you request an appointment or consultation, we share the necessary personal data with the selected clinic to manage your booking. The clinic will process your information as an independent controller under its own privacy policy.
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Service providers: We engage trusted third‑party vendors (e.g., hosting providers, analytics services, payment processors, chat/CRM tools) who process data on our behalf. These providers only access information needed to perform their services and are bound by confidentiality agreements.
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Legal obligations and business transfers: We may disclose personal data if required by law or to protect our rights, users, or others (e.g., in response to court orders). In the event of a merger or asset sale, user data may be transferred as part of the transaction.
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No sale of personal data: Clinic Group does not sell your personal information.
International Data Transfers
Clinic Group is based in the United Kingdom but serves users and clinics worldwide. Your data may be stored or processed outside your home country, including outside the European Economic Area. Where we transfer personal data to a country that does not provide an equivalent level of data protection, we implement appropriate safeguards (such as standard contractual clauses) to protect your rights.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described above, comply with legal obligations, and resolve disputes. After that, data is deleted or anonymized in accordance with our retention policies.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
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Right of access: Obtain a copy of the personal data we hold about you.
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Right to rectification: Request correction of inaccurate or incomplete data.
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Right to erasure (“right to be forgotten”): Ask us to delete your personal data under certain circumstances.
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Right to restrict processing: Request limitations on how we process your data.
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Right to object: Object to processing based on our legitimate interests or direct marketing.
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Right to data portability: Receive your personal data in a structured, commonly used format.
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Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time.
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Right to complain: Lodge a complaint with your local data‑protection authority.
To exercise these rights, please contact us using the details below.
Cookies
Our website uses cookies and similar technologies to remember your preferences, gather analytics, and deliver relevant advertising. You can manage your cookie preferences via the consent banner on our site or through your browser settings. For more information, please see our Cookie Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page and update the “Last Updated” date. Your continued use of the site after changes take effect constitutes acceptance of the revised policy.
Contact Us
If you have questions or requests concerning this Privacy Policy or our data practices, please contact us at:
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Email: info@clinicgroup.net
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Phone: +44 7492 888934
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